Privacy Policy

Privacy Policy — The Clean Queen LLC

Effective Date: 05/12/2026

This Privacy Policy ("Policy") applies to https://www.slayyqueen.com/ and http://www.slayyclean.com/ (the "Sites") and describes how The Clean Queen LLC ("Company", "we", "us", "our") collects, uses, discloses, and protects personal information in connection with our residential, commercial, and medical cleaning services. By using the Sites or providing us information, you consent to the practices described in this Policy.

1. Information We Collect
- Information you provide voluntarily: name, email address, phone number, billing/shipping address, payment information (processed via third-party payment providers), booking details, photos or evidence submitted with service or refund requests, messages, and other information you submit.
- Automatically collected information: IP address, device and browser information, operating system, referring/exit pages, pages visited, access times, and cookies and similar tracking technologies.
- Third-party sources: information from service providers, analytics platforms, or public sources (e.g., verification of business listings).

2. How We Use Your Information
We use personal information to:
- Provide, manage, and fulfill cleaning services and appointments
- Process payments and send invoices/receipts
- Communicate about bookings, estimates, service issues, and customer support
- Verify and investigate refund or breach-of-contract claims
- Improve and analyze our Sites and services, including analytics and diagnostics
- Send promotional messages (where permitted) and administer marketing preferences
- Meet legal, tax, or regulatory obligations

3. Legal Bases for Processing (where applicable)
For residents of jurisdictions that require a legal basis (e.g., GDPR-style jurisdictions), we process personal data on bases including performance of a contract, compliance with legal obligations, legitimate business interests (e.g., fraud prevention, service improvement), and consent (for marketing communications).

4. Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers and processors (payment processors, hosting providers, email services, analytics, scheduling platforms) who act under contract to perform services for us
- Service providers and vendors necessary to provide cleaning services (e.g., subcontractors) where authorized by you
- Law enforcement, courts, or government agencies when required by law or to protect rights, safety, or property
- Successors in interest in connection with a merger, sale, or reorganization (with notice)

All third parties receiving personal information are required to maintain confidentiality and may only use the information to provide services to the Company.

5. Cookies and Tracking
We use cookies and similar technologies to operate the Sites, understand usage, and support marketing. You can manage cookie preferences via your browser settings and, where provided, any opt-out mechanisms on the Sites. Third-party services (e.g., Google Analytics) have their own opt-out tools and privacy policies.

6. Data Retention
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Typical retention periods:
- Transaction and billing records: minimum 7 years (or as required by tax law)
- Customer account and booking information: for the duration of active relationship plus up to 3 years thereafter, unless longer retention is required or permitted by law
- Support inquiries, warranty or refund claims: retained while claim is active and for up to 3 years after resolution

If you request deletion, we will delete data subject to exceptions described below and applicable law.

7. Your Rights (including CCPA/CPRA for California residents)
California residents have additional rights under CCPA/CPRA, including:
- Right to Know: request disclosure of categories and specific pieces of personal information collected, used, disclosed, or sold/shared in the prior 12 months
- Right to Delete: request deletion of personal information subject to legal exceptions
- Right to Correct: request correction of inaccurate personal information
- Right to Opt-Out: opt out of the sale or sharing of personal information for cross-context behavioral advertising (we do not sell personal information)
- Right to Limit Use of Sensitive Personal Information
- Right to Non-Discrimination for exercising privacy rights

How to exercise rights: Submit a verifiable request by email to 207tcq@gmail.com or by calling 207-703-9960 or 207-423-8342. We will verify requests by matching account details and may request additional information to confirm identity. We aim to respond within 45 days (or shorter where required by law); if we require more time we will notify you.

8. Right to Deletion — Verification & Exceptions
We will comply with deletion requests unless retention is necessary for:
- Completing transactions or services you requested
- Maintaining business records as required by law
- Detecting or preventing fraud or illegal activity
- Exercising legal claims or defenses
- Complying with other legal obligations

9. Security
We use administrative, technical, and physical safeguards (e.g., access controls, encrypted transmissions where supported, secure hosting providers) to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

10. Children
Our Sites and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 provided us information, contact us to request deletion.

11. Third-Party Links
Our Sites may link to third-party sites. This Policy does not apply to third-party sites; review their privacy policies before providing information.

12. Changes to this Policy
We may update this Policy from time to time. We will post the updated Policy on the Sites with an updated effective date. Significant changes will be communicated by notice on the Sites or via the contact information we have on file.

13. Contact & Privacy Requests
The Clean Queen LLC
https://www.slayyqueen.com/
Biddeford, Maine 04005
Email: 207tcq@gmail.com
Phone: 207-703-9960 or 207-423-8342

14. Governing Law
This Policy is governed by the laws of the State of Maine, without regard to conflict of law principles.