Refund Policy

Refund Policy - the basics

Refund Policy — The Clean Queen LLC

- Eligibility: Refunds are issued only when a customer provides clear proof of a breach of contract and demonstrates documented dissatisfaction with the service.

- Timeframe to Request: Customers must submit a refund request within 7 days of the service date.

- How to Request: Email 207tcq@gmail.com or call 207-703-9960 / 207-423-8342 with:
  - Service date and location
  - Description of the issue and how it breaches the contract
  - Photos, videos, or other supporting evidence
  - Booking/invoice number and customer contact info

- Inspection & Resolution: Upon receipt we will review the claim and may schedule an on-site or virtual inspection. We will attempt to remedy the issue (re-clean, adjust service, or other corrective action) before approving a refund.

- Refund Amount: If a breach is confirmed and corrective attempts fail, refunds may be full or partial at our discretion based on the extent of the breach and services rendered. Refunds will be issued to the original payment method within 14 business days of approval.

- Non-Refundable: Claims submitted after 7 days, requests without supporting evidence, or dissatisfaction based on minor subjective preferences (unless tied to contract terms) are not refundable.

- Disputes: If you dispute the decision, contact us and we will review the matter. Final decisions rest with The Clean Queen LLC.

Questions? Contact 207tcq@gmail.com or call 207-703-9960 / 207-423-8342.